Privacy Policy | Best Neighbor Home Services

Our Commitment to Privacy

Best Neighbor Home Services values and protects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when providing HVAC services throughout North Texas.

Information We Collect

We collect the following types of information:

• Name and contact information
• Service address and billing details
• HVAC system information
• Payment and financing information
• Smart maintenance system data
• Service history and preferences
• Membership plan details

How We Use Your Information

Your information helps us provide better service:

• Schedule and provide HVAC services
• Process payments and financing
• Manage membership benefits
• Send service reminders
• Monitor system performance
• Improve service quality
• Communicate about promotions

Information Sharing

We protect your privacy and share information only with:

• Authorized service technicians
• Payment processors
• Financing partners
• HVAC manufacturers (warranty purposes)
• Smart maintenance providers

Data Security

• Secure data storage systems
• Encrypted payment processing
• Limited access to personal information
• Regular security updates
• Employee privacy training

Your Privacy Rights

You have the right to:

• Access your personal information
• Request data corrections
• Opt-out of communications
• Delete your information
• Review privacy settings